We are a small team in Buldhana. If you write to us, a person reads it. Marathi, Hindi or English — all fine.
1. Reach us
| What you need | Where to go | We reply within |
|---|---|---|
| Help using the app, or a question before you buy | info@credsetu.in WhatsApp: +91 79959 53111 Phone: +91 79959 53111 | 2 working days |
| A complaint, or anything about your personal information | info@credsetu.in See Grievance Redressal | Acknowledged in 48 hours, resolved within 30 days |
| Billing, refunds, cancellation | info@credsetu.in See Refund and Cancellation | 2 working days |
| A security problem you have found | info@credsetu.in, subject line “Security” | 1 working day |
Monday to Saturday, 10:00 AM to 6:00 PM IST
2. Company details
Published as required by Rule 4 of the Consumer Protection (E-Commerce) Rules 2020.
| App | Patrata |
| Legal name of the entity | CredSetu Technologies Private Limited |
| Type | Private company limited by shares, incorporated under the Companies Act 2013 |
| CIN | U62090ME2026PTC475450 |
| PAN | AANCC9714D |
| GSTIN | Not registered under GST. No GST is charged. |
| Registered office | C/o Renuka Khot, 143/8, Hirdao Road, Lonar, Buldhana – 443302, Maharashtra |
| Other places of business | None |
| Website | credsetu.in |
| Mobile application | Patrata — not yet listed on Google Play. Install links are given directly by us. Do not search an app store for “Patrata” — unrelated applications use that name. |
| Directors | Harsh Sakharam Khot and Abhishek Kailas Tekale |
| Grievance Officer | Harsh Sakharam Khot, Director |
| Nodal person of contact (resident in India) | Harsh Sakharam Khot, Director |
3. What we are not
Patrata is a record-keeping and reminder application for merchants. We are not a bank, a non-banking financial company or a lender. We do not give loans, arrange loans or introduce you to anyone who does. We do not handle, hold or disburse the money customers owe. We are not a debt recovery agency and we do not collect on anyone’s behalf.
If someone contacts you claiming to offer a loan, a recovery service, or a payment collection in Patrata’s name, it is not us. Tell us at info@credsetu.in.
If someone contacts you claiming to offer a loan, a recovery service, or a payment collection in Patrata’s name, it is not us. Tell us at info@credsetu.in.
4. Press and partnerships
Write to info@credsetu.in with “Press” or “Partnership” in the subject line.