Refund and Cancellation Policy

1. Advance payments

You may pay an amount in advance before the full annual fee. That amount is an advance against the subscription price, not a deposit. We do not hold it as a deposit and we pay no interest on it.

• Your receipt states the full annual price and the amount still due.
• The advance is applied in full against the subscription price. It is never an extra charge.
• If you decide not to proceed, we refund the advance in full within seven days of your asking, to the account you paid from. You do not need to give a reason.
• The advance is appropriated against the service within 365 days of receipt, as required by Rule 2(1)(c)(xii) of the Companies (Acceptance of Deposits) Rules 2014.

1b. GST

CredSetu Technologies Private Limited is not presently registered under GST and does not currently charge GST. We issue a receipt, not a tax invoice. If GST becomes applicable after registration, it will be added to future invoices and disclosed before payment.

2. Refund of a paid subscription

Pro-rata means we count the whole months you have not used. For example, on a twelve-month subscription cancelled in the second month, ten months are refunded.

3. When we refund even after 30 days

• We materially reduce what you paid for. If we remove or cut back a feature that formed a material part of your subscription, we tell you in advance and you may cancel for a pro-rata refund of the unused term.
• We change these Terms and you do not accept. Same outcome — cancel, pro-rata refund.
• We add or change a sub-processor and you reasonably object. Same outcome.
• We terminate your account without a breach on your side. Same outcome.
• You were charged in error. Refunded in full, promptly.

None of this affects any right you have under the Consumer Protection Act 2019.

4. When we do not refund

• Where your account was terminated for a serious breach — fraud, harassment of a customer, deliberate falsification of records, or misuse of identity verification.
• Usage charges beyond your included allowance that you have already incurred and been warned about.
• The part of the term you have already used.

5. Cancelling

You may cancel at any time. Cancelling stops the subscription at the end of the period you have paid for, unless you also ask for a refund under Section 2.

To cancel, use the option in the app or write to info@credsetu.in from the mobile number or email on your account. We confirm within two working days.

After cancellation you may export your ledger for 30 days. What happens to your data after that is in the Privacy Policy and the Data Processing Agreement.

6. Renewal

Your subscription does not renew automatically. There is no standing mandate and we cannot take money from you without you actively paying it. We will remind you before your term ends. That reminder is a reminder, not a charge.

7. How refunds are paid

• Refunds go back to the original payment method — the same UPI ID, card or account you paid from. If that is not possible we will agree another method with you in writing.
• We process refunds within seven working days of approving them. Your bank may take a further three to five working days to show the credit.
• We do not charge a processing fee on a refund.

8. If you disagree with a refund decision

Write to our Grievance Officer at info@credsetu.in. We acknowledge within 48 hours and resolve within one month. Full details, including how to escalate, are on our Grievance Redressal page.

9. Company details